Blog & News
The Bottom Line? We Get You Out of Trouble… and Keep You Out of TroubleSM
Sell More Units by Managing Online Complaints the Right Way
I’ll bet you one dollar ($1.00) you have this issue, [...]
Twenty Questions Every Dealership Owner Should Answer
Answers these questions honestly: Â The First Ten Questions That [...]
A Better Way to Gain Control Over Dealership Insurance Renewals
I’ll be in trouble with my wife if she finds [...]
What Happens When Regulators Become Your Customer Service Team
 Three super-large dealership groups are trying it! Here’s how [...]
Learning Your Insurance Before It Fails You
Insurance! (Insert full eyeball roll here. That's why I inserted [...]
What Is Risk Mitigation At A Dealership And Why Should You Care?
What is risk mitigation and why should you care? 👇 [...]
Dealership Self-Assessment Quiz: How Strong Is Your Dealership?
How 💪 is your dealership? Take a look at this [...]
Stopping Customer Frustration Before It Goes Public
"There is no best, only BETTER," says one of my [...]
Who Is Actually Tracking Your Dealership’s Risk Costs?
You know the adage: "You manage what you monitor." Who [...]
Risk Avoidance Ignored at the Dealership Level
Are you too busy selling cars to pay attention to [...]
Why Stir Your Coffee With a Knife?
Why an Unusual Approach Sometimes Works Better Well, the genesis [...]
Expectations, Risk, and Responding to a Regulatory Inquiry
When Expectations Do Not Match Reality   My buddy, Tom, recently [...]
What F&I Compliance Can Learn From a Simple Toaster
 A Surprisingly Useful Toaster Lesson I recently bought a [...]
Trust, Employees, and Leadership Lessons From Lady Gaga
“Trust is like a mirror, you can fix it if [...]
New Webinar! First Time Buyers: Strategies to Build Trust and De-escalate Problems at Noon on March 23
The Mike Molino RV Leaning Center and Better Vantage Point [...]
How Cereal for Dinner Reveals Hidden Risks in Automotive Advertising
I like cereal for dinner. I do. Sometimes, I like [...]
How To Start A Compliance Management System (CMS) At Your Dealership
MVDB February 2021 You are about to get more bosses. [...]
Should Car Dealers Check Their Used Inventory For Recalls?
Are you actively checking your used vehicle inventory for open [...]
Step By Step Guide On Dealing With Buyer’s Remorse For RV and Car Dealers
Step By Step Guide On Dealing With Buyer’s Remorse For [...]
Virginia Independent Automobile Dealers Association (VIADA) Endorses Tom Kline and Better Vantage Point, LLC
FOR IMMEDIATE RELEASE: Tom Kline Better Vantage Point 757-434-7656 Â [...]
Fundamental Questions Answered Regarding Dealership Compliance
“I Don’t Have to Agree, But I Do Have to [...]
Recreational Vehicle (RV) Insurance Needs and Smart Risk Management
RV Executive Today Magazine October 2020 What Risk Management Has [...]
How Dealerships Should Respond to Upset and Angry Customers Online
Respond to Every Negative Review Like a Human Dealer Best [...]
How Can Your Dealership Get Into Trouble?
Common Practices That Create Serious Risk for Dealers Auto and [...]
Do You Need a Chief Compliance Officer at Your Dealership?
Do You Have a Compliance Program in Place? Do you [...]
Free Dealership Compliance Checklist
Wondering how your dealership measures up? Download our free World-Class Risk & Compliance Checklist to evaluate your processes across FTC compliance, cybersecurity, advertising, HR, F&I, consumer complaints, insurance, recalls, and more. Use it to identify potential risks before they become costly problems.
51 Timber Camp Drive
RR 1, Box 608
Roseland, Virginia 22967
757.434.7656
email: tomk@bettervantagepoint.com