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How AI Is Changing Customer Complaints at Auto Dealerships
AI Customer Complaints at Auto Dealerships | What Dealers Need [...]
Dealership Compliance & Risk Management: The Seven-Generation Dealer
How Compliance and Risk Management Protect Your Dealership’s Future [...]
Auto Dealer FTC Compliance: When Both Sides Are Right
Auto Dealer FTC Compliance Leadership isn't always about making [...]
New FTC Compliance Regulations: Small Dealers Are Targets, Too
Auto Dealership Compliance In Today's Regulatory Environment Can we [...]
FTC Compliance for Auto Dealerships
Auto Dealer Compliance Regulations A “triple threat” is usually a [...]
Auto Dealer Compliance And The Government Regulators
“Voir Dire” Pronounced “vwah deer.” It’s a French [...]
Unresolved Auto Dealer Complaints Go To the Attorneys General, the FTC, Online Review Platforms, and Plaintiffs’ Attorneys
“I’ll Take The Small Pizza…” …said no one… ever. [...]
Auto Dealer FTC Compliance
How do we react when the world changes and we [...]
Mitigating Dealership Risk: Why HR Compliance Starts with Raising the Bar
Sydney Smith was not having a great performance review. As [...]
When Events Don’t Unfold Logically: Risk Exposure for Auto Dealers
When you travel, do you run the daily underwear [...]
World-Class Risk and Compliance Checklist
Please click on the link below (entitled “Better Vantage Point’s [...]
Granularity Wins in Search, Compliance, and Business
In Victoria, British Columbia, I stopped in my tracks. The [...]
Consistency, Compliance, and Risk Control in Dealership Operations
So, it’s time for bed and you are contemplating the [...]
Dealership Risk Blind Spots: Lessons from Steinway’s Wood Shortage
Who would’ve thought a Seattle-made piano business could be shaken [...]
Don’t Borrow Trouble: FTC Enforcement and Dealership Compliance Risk
I have a new friend in the UK and his [...]
The Feeling of Freedom and the Reality of Oversight
How did you feel on: The last day of school [...]
Popcorn Thinking In A Potato Chip World
Smarter Choices. Smaller Risks. Fewer Regrets. What [...]
It’s Time to Circle the Wagons Before the Trouble Starts
Back in the frontier days, circling the wagons meant [...]
You Knew Or Should Have Known the Risk Was There
You knew. You absolutely did. And if you claim [...]
Gas Station Tacos and Lawsuit Warnings: Turning Surprises Into Solutions
Never Get The Tacos Inside The Gas Station, And Always [...]
Don’t Be an Eager Beaver: Smarter Timing in a High Scrutiny Marketplace
You don’t want to be an eager beaver. [...]
Stuff in the Medicine Cabinet: How State AGs and the FTC Build Auto Dealer Cases
When I was young, I used to marvel [...]
Deceptive Auto Dealer Advertising: When Gum Meets Cabernet
So, which gum goes with Cabernet? I have so [...]
Customer Complaints and Dealership Dispute Resolution: Handling the Unexpected
When Customer Disputes Turn Public “Excuse me?” “You [...]
Personal Safety, Instinct, and Risk Awareness in Car Dealerships
Here lie three (3) Kryptonite locks with no bikes [...]
Free Dealership Compliance Checklist
Wondering how your dealership measures up? Download our free World-Class Risk & Compliance Checklist to evaluate your processes across FTC compliance, cybersecurity, advertising, HR, F&I, consumer complaints, insurance, recalls, and more. Use it to identify potential risks before they become costly problems.
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