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The Bottom Line? We Get You Out of Trouble… and Keep You Out of TroubleSM
Who Is Actually Tracking Your Dealership’s Risk Costs?
You know the adage: "You manage what you monitor." Who [...]
Risk Avoidance Ignored at the Dealership Level
Are you too busy selling cars to pay attention to [...]
Why Stir Your Coffee With a Knife?
Why an Unusual Approach Sometimes Works Better Well, the genesis [...]
Expectations, Risk, and Responding to a Regulatory Inquiry
When Expectations Do Not Match Reality My buddy, Tom, recently [...]
What F&I Compliance Can Learn From a Simple Toaster
A Surprisingly Useful Toaster Lesson I recently bought a [...]
Trust, Employees, and Leadership Lessons From Lady Gaga
“Trust is like a mirror, you can fix it if [...]
New Webinar! First Time Buyers: Strategies to Build Trust and De-escalate Problems at Noon on March 23
The Mike Molino RV Leaning Center and Better Vantage Point [...]
How Cereal for Dinner Reveals Hidden Risks in Automotive Advertising
I like cereal for dinner. I do. Sometimes, I like [...]
How To Start A Compliance Management System (CMS) At Your Dealership
MVDB February 2021 You are about to get more bosses. [...]
Should Car Dealers Check Their Used Inventory For Recalls?
Are you actively checking your used vehicle inventory for open [...]
Step By Step Guide On Dealing With Buyer’s Remorse For RV and Car Dealers
Step By Step Guide On Dealing With Buyer’s Remorse For [...]
Virginia Independent Automobile Dealers Association (VIADA) Endorses Tom Kline and Better Vantage Point, LLC
FOR IMMEDIATE RELEASE: Tom Kline Better Vantage Point 757-434-7656 [...]
Fundamental Questions Answered Regarding Dealership Compliance
“I Don’t Have to Agree, But I Do Have to [...]
Recreational Vehicle (RV) Insurance Needs and Smart Risk Management
RV Executive Today Magazine October 2020 What Risk Management Has [...]
How Dealerships Should Respond to Upset and Angry Customers Online
Respond to Every Negative Review Like a Human Dealer Best [...]
How Can Your Dealership Get Into Trouble?
Common Practices That Create Serious Risk for Dealers Auto and [...]
Do You Need a Chief Compliance Officer at Your Dealership?
Do You Have a Compliance Program in Place? Do you [...]
Is Your Dealer Website Hurting Your Bottom Line?
What’s Actually on Your Dealer Website? Pull up your average [...]
Beautiful: Why Customer Complaints Can Improve Your Dealership
When everything runs smoothly, it’s beautiful. But the opposite of [...]
Digital Retailing Works, But Your Processes and Tactics Must Be Solid
During the last several weeks we have provided insights on [...]
Implementing a Profitable Digital Retail Strategy for Your Dealership (Part 2)
Just buying a Digital Retail (DR) solution doesn’t mean that [...]
The Road to the Sale: Implementing Your Digital Retail Program (Part 1)
By Adam Dennis (SurgeMetrix), David Kain (Kain Automotive), and Tom [...]
You Manage What You Monitor: A Dealership Compliance Checklist That Prevents Costly Mistakes
“OH! THE PLACES YOU'LL GO!You'll be on your way up!You'll [...]
When a Sales Manager Becomes a Liability: A Real Dealership Risk Management Lesson
A Real Customer Dispute That Escalated Fast This is a [...]
Advertising Compliance Risks Dealers Can’t Afford to Ignore
Deceptive Advertising Is a Growing Regulatory Risk After customer and [...]
51 Timber Camp Drive
RR 1, Box 608
Roseland, Virginia 22967
757.434.7656
email: tomk@bettervantagepoint.com