Blog & News
The Bottom Line? We Get You Out of Trouble… and Keep You Out of TroubleSM
Mitigating Dealership Risk: Why HR Compliance Starts with Raising the Bar
Sydney Smith was not having a great performance review. As [...]
When Events Don’t Unfold Logically: Risk Exposure for Auto Dealers
When you travel, do you run the daily underwear [...]
World-Class Risk and Compliance Checklist
Please click on the link below (entitled “Better Vantage Point’s [...]
Granularity Wins in Search, Compliance, and Business
In Victoria, British Columbia, I stopped in my tracks. The [...]
Consistency, Compliance, and Risk Control in Dealership Operations
So, it’s time for bed and you are contemplating the [...]
Dealership Risk Blind Spots: Lessons from Steinway’s Wood Shortage
Who would’ve thought a Seattle-made piano business could be shaken [...]
Don’t Borrow Trouble: FTC Enforcement and Dealership Compliance Risk
I have a new friend in the UK and his [...]
The Feeling of Freedom and the Reality of Oversight
How did you feel on: The last day of school [...]
Popcorn Thinking In A Potato Chip World
Smarter Choices. Smaller Risks. Fewer Regrets. What [...]
It’s Time to Circle the Wagons Before the Trouble Starts
Back in the frontier days, circling the wagons meant [...]
You Knew Or Should Have Known the Risk Was There
You knew. You absolutely did. And if you claim [...]
Gas Station Tacos and Lawsuit Warnings: Turning Surprises Into Solutions
Never Get The Tacos Inside The Gas Station, And Always [...]
Don’t Be an Eager Beaver: Smarter Timing in a High Scrutiny Marketplace
You don’t want to be an eager beaver. [...]
Stuff in the Medicine Cabinet: How State AGs and the FTC Build Auto Dealer Cases
When I was young, I used to marvel [...]
Deceptive Auto Dealer Advertising: When Gum Meets Cabernet
So, which gum goes with Cabernet? I have so [...]
Customer Complaints and Dealership Dispute Resolution: Handling the Unexpected
When Customer Disputes Turn Public “Excuse me?” “You [...]
Personal Safety, Instinct, and Risk Awareness in Car Dealerships
Here lie three (3) Kryptonite locks with no bikes [...]
Seeing Risk Early: What Dealerships Should Know About Fake Reviews and FTC Enforcement
“If You See Something, Say Something®”[1] Anyone travelled recently? [...]
Innovation Without Protection: Why Compliance Matters More Than You Think
Manna, H2Go, Copco, Zojirushi… Any ideas what these have [...]
Quiet Consistency: Why Everyday Work Matters at a Dealership
My wife and I have a neighborhood owl. Well, it’s [...]
How Can Birds See in the Rain, and What That Teaches Dealerships About Compliance Visibility
Am I the only one who thinks of these [...]
Acting Fast When Problems Appear
This is how I run my life as [...]
Doing the Right Thing When No One Is Watching
Do you stop at stop signs on private property? [...]
Paying Attention to Small Things Before They Become Big Problems
There's a natural order to the universe. For example, [...]
These Are a Few of My Unfavorite Things and Why Litigation Holds Matter
(Sing with me here…) “Gossip and taxes and unpleasant [...]
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