“I appreciate someone on my side. Everyone else is always reaching into my pocket.”

“Tom has taught me that this business is not about how much money we make, what is more important is how much we keep! C. Y. A.!”

“This was a great result. Your help – knowledge, experience, and opinions – were very helpful to a successful resolution.”

“Big thanks to Tom Kline for sharing his knowledge with us today. It was scary AF, but definitely stuff we needed to hear. I thought I knew a lot of this stuff, but I wasn’t connecting some of these dots before. This might be the most important podcast we’ve ever done (in 16 years).”

“I have worked with Tom Kline for over 20 years. During that time Tom successfully resolved scores of claims and disputes made by customers in an expeditious and cost efficient manner.

Tom’s knowledge of the various aspects of the law and areas that frequently trip-up dealers is impressive. He is relentless in working to resolve disputes before they turn into costly litigation. His experience is unmatched in the areas of dealer risk management and litigation avoidance.”

“I spent the better part of 50 years in the RV industry and was co-founder of Holiday RV Superstores. I have known Tom for over 30 years and hired Tom as a consultant with great success. I adore him as a critical resource for any dealer in the retail arena for RVs, marine, and automobile.

Why should you hire Tom? We’re living in a consumer-driven society, where litigation is high and compliance is everything. You need to be able to go to one source, who is eminently qualified in the areas of dispute resolution, compliance, and best practices of risk mitigation.

Tom has developed a skill set that is a powerful asset for any dealer. In this time of high litigation, how do you litigate a ten thousand dollar mistake or a million-dollar mistake? You have to start with how policies and procedures are implemented in the store. Do you understand the implications of that at the Service Desk, in the Parts Department and in the Sales Department?

If you’re going to have a successful dealership, you’re going to need a far more comprehensive role on compliance—department by department. And look at the events that lead to problems in the first place. Tom can bring a level of compliance knowledge that simply doesn’t exist elsewhere today, so he’s a great asset to keep you safe and in business.”

“Having known Tom for over 25 years, I can state that he is incredibly responsive, and very thorough. He grasps the important issues right away and knows how to work toward a resolution of them.

Tom is extremely knowledgeable about motor vehicle dealer law, as well as insurance and liability matters. He has extensive experience on analyzing insurance coverage, regulatory, compliance, and dealer litigation matters.

Tom is very dedicated to whatever he is engaged with and brings a laser-like focus and intensity to all of his matters. He also has a great sense of humor and a good knack for putting folks at ease.

I have always greatly enjoyed working with Tom and he brings a full array of skills to every situation and challenge that he faces.”

“I’ve known Tom since 2005, and have worked closely together with him over the years on consumer complaints and consumer law compliance issues.

Tom is very detail-oriented and very pragmatic. He calls on his 30 years of experience with dealerships to understand the facts of the matter—and to use them to bring about successful resolutions quickly. The end result is a satisfied customer who feels that they have been heard and treated fairly… and a satisfied dealership owner who can get back to business.

Tom brings a sophisticated and nuanced understanding to the myriad of dealership compliance requirements. Most importantly, he seeks and develops practical compliance strategies that empower the dealership to comply with the law, operate a business, and pursue their business objectives – all at the same time.

The hallmark of Tom’s approach is successfully balancing legal requirements and risks with the need to operate the business, all the while achieving both successful legal outcomes and a successful business at the same time.”

“I’ve known Tom Kline for over 20 years. He is proactive, organized and a quick study. Tom is an effective person—he doesn’t waste time and he implements the core issues.

In a dispute with the contract, a customer not paying, or in an insolvency situation, Tom will call me. When the file gets to me, Tom has already read through it and has a plan. We discuss it. Tom is a good listener, and if there are other issues to be considered, he will take those into account.

If there are additional issues that come up, Tom is a nimble thinker and can adjust to the situation. Over the years, I’ve been impressed by Tom’s effectiveness in dealing with challenging situations. I feel confident in recommending him.”