On Demand and By Retainer:
Expert Dispute, Compliance,
and Risk Mitigation Services

Whatever risk issues and challenges you are facing… we provide a wide range of services in three areas to help keep your dealership safe and free of risk.

All services in each Category are available On Demand, scoped on an as-needed basis.
Monthly Retainers are available at 4 levels of service for on-going support in Risk
Mitigation and Compliance.

Research

Your best legal defense is having all the facts, so you and your lawyer can make the right decisions. The more you and your lawyer know, the better your outcome will be. We thoroughly research relevant paperwork and the files of all involved employees and decision-makers to prepare for personnel interviews.

Interviews

To uncover all of the facts and get to the core of your case, we interview employees and decision-makers. We accurately discover what happened and how it was responded to—from the employee, the customer, and any supervisors who were involved. Then we summarize our findings for the owner and their lawyer.

Risk Analysis

A thorough Risk Analysis helps you to make the best informed, intelligent decisions about your challenge. This is a very detailed look at available information and your position with the dispute, whether the party has a lawyer or not. Now, you and your lawyer can make appropriate decisions and create an effective strategy.

Dispute Strategy

A Dispute Strategy is created to map out a detailed plan to resolve the customer dispute in most efficient way. Your Dispute Strategy is created in conjunction with your lawyer and is your best way to assure positive outcomes with the dispute. You’ll be working with the best business thinking and legal approach.

Dispute Resolution

We stay by your side every step of the way to assure that the Dispute is resolved as best as it can be. Dispute Resolution is created in conjunction with you and/or your lawyer. We handle all the details, so you have as little distraction as possible. Short-term or long-term, we stand beside you to assure your success.

Dispute Prevention

We provide support to install policies and procedures to ensure that these disputes will not happen again. A monthly retainer assures that you will be involved with fewer disputes and get past them more quickly. And you have a Vantage Point Guarantee, because we want you to be absolutely satisfied with us.

Compliance Audit

Our 40-Item Compliance Audit helps you know exactly where you are, and where you need to be. This thorough audit is conducted on all of your major departments. Depending on the size of your dealership, it can take 1 to 2 days. This tells you what needs to be addressed immediately and priorities.

Website Audits

We conduct an initial 36-website audit to determine the extent and seriousness of online complaints. After the initial website audit, we monitor 8 sites on a daily basis and the rest on a monthly basis. This helps us spot where compliance has broken down with customers, as well as current and former employees.

Compliance Roadmap and Strategy

Based on the audits, we create a Compliance Roadmap to determine and prioritize a plan of action. Your Dealership’s Compliance Roadmap covers 7 areas that are critical to achieve compliance success. This is a time-tested, proven way to address challenges, issues, needs and how to proceed in a timely way.

Compliance Achievement

We stay with you and do what it takes to help you achieve compliance and reduce significant risk. We work with you and your lawyer every step of the way, until any compliance issues for your dealership are resolved. We strive for the best possible outcome, negotiating with all the regulatory agencies involved.

Compliance Issue Prevention

Our approach installs policies and procedures to ensure that these compliance issues won’t happen again. A monthly retainer assures that you will be involved with fewer compliance issues and get past them more quickly. We support you on a regular basis, coach your employees and do follow up audits for success.

Risk Mitigation Audit

With our Risk Mitigation Audit we systematically find problems in 7 key areas in your dealership. We review insurance loss runs and policies, demand letters, written complaints and lawsuits, as well as regulatory agencies notices, and online reputation complaints to help you understand your risk priorities.

Risk Mitigation Roadmap and Strategy

Based on the Audit, we create a Risk Mitigation Roadmap to determine and prioritize a plan of action. Your Risk Mitigation Roadmap covers 7 strategic areas that are critical to achieve success in reducing risk. This determines and prioritizes a plan to address challenges, issues, needs and proceed in a timely way.

Risk Mitigation Achievement

For as long as it takes, we stay with you to help you achieve significant risk reduction through mitigation. We work with you and your lawyer every step of the way, until any risk issues for your dealership are resolved. You and your lawyer will love working with us—The Vantage Point Guarantee makes sure of it.

Risk Prevention

What policies, personnel and procedures need to be put into place to prevent these kinds of risk issues? We can support you on a regular basis, coach your employees and do follow-up audits to assure success. A monthly retainer makes sure these kinds of risk issues won’t happen in the future—or are caught in time.

Here’s The Bottom Line:
We Get You Out of Trouble… and Keep You Out of Trouble.^SM