Jason Harris of “Strategy With Jason” and “Strategy Mob” interviews Tom Kline of Better Vantage Point
In this interview, learn:
*Tom’s family background in the auto business which began in 1925
* Learn best practices on reputation management that really works (PRO TIP: it’s not a $99 a month service!)
* Listen how the dealer can use internet postings and complaints to run his business in a better way
* Straight talk on solving customer problems and dispute resolution
* Tom talks about how to disarm an upset customer
* Stay out of harm’s way and comply with the IRS cash reporting Form 8300 requirements
* Jason and Tom discuss some “what ifs” that create personal liability for the dealer
* Advertising compliance is a real source of customer lawsuits and regulatory issues
* Employee Guidebooks are a great defense for many claims
Come have fun with us and discuss the biz of the car business!
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