How 💪 is your dealership?

Take a look at this quick self-assessment quiz 👇

1. Do you have a Compliance Management System (CMS) and whose responsibility is it?

2. When was the last enterprise risk assessment to ensure all assets are protected? (Who has looked at the “big picture?”)

3. Who trains the staff about compliance and how often?

4. Has anyone ever done an analysis of your insurance policies to determine if there are any holes in your coverage?

5. Do you have a process at the dealership to find and fix online consumer complaints?

6. Do employees have a channel and mechanism to bring complaints to the attention of management?

7. When was the last update to the Employee Guidebook? Do employees sign a Legal Rights Agreement?

8. Are you using arbitration to settle disputes with consumers?

9. Are you prepared for a local media story?

10. Who audits your websites on a monthly basis to ensure compliance with advertising laws?

How did you do? 👍 👎