Dealer Best Practices: Here’s a print-and-go document that you can use for training both your Sales Managers and your Sales Agents. Consider training them bi-weekly on different topics. These sessions will prevent problems (before they happen) and mitigate your risk.

Credit Applications, Lender Rules, and Dealer Agreements

 

 

Tom Kline is a dealership risk mitigation expert based in Virginia.  He may be reached at tomk@bettervantagepoint.com.