Expert Compliance Monitoring and
Reputation Management

Have you received a notice from a regulatory agency? Have you gotten complaints or bad reviews on social media and employment sites about your dealership from customers and employees? Knowledge of compliance law and maintaining compliance are vital to the success of your dealership.

There are so many compliance laws that it is virtually impossible for the average dealership to be in full compliance. Lack of compliance comes to you in three forms: regulatory agencies, two-legged problems like customers and employees, and media challenges such as deceptive advertising claims or bad social media reviews. They can distract you from your business, eat up time and cost you plenty—including potential jail time—if they aren’t handled right.

We have successfully handled thousands of compliance cases, saving hundreds of thousands of dollars in regulatory fines and penalties.

Here’s How We Handle the Distraction of Compliance—
and Help You Get Back to Business.

Ground Zero: You’ve Gotten Served by a Regulatory Agency

Your dealership can be served for being out of compliance by a variety of regulatory agencies,
including:
• Attorneys General (State or Federal)
• Better Business Bureau
• CFPB (Consumer Financial Protection Bureau)
• Department of Labor
• DMV (Department of Motor Vehicles)
• DMV Police Department
• Department of the Treasury / IRS
• EEOC (Equal Employment Opportunity Commission)
• FTC (Federal Trade Commission)
• Motor Vehicle Dealer Board
• Offices of Consumer Affairs
• OSHA (Occupational Safety and Health Administration)
• Police Departments

For Example, if You have not Filed an IRS form 8300 Properly, You can get Fined up to $1,500,000 and Potentially Serve Jail Time.

Ground Zero Part 2: You’ve Gotten Online Complaints Posted by Customers and Employees

It is vital to monitor consumer review sites and employment sites to stay current on what consumers and employees are saying online about your dealership. When online complaints are ignored, they can negatively impact sales, and seriously damage your dealership’s reputation as a great place to make a purchase and a wonderful place to work.

By Reading Online Complaints, You Can Often Find out Where Your Dealership is out of Compliance on Customer and Employee Interactions.

This is the Fastest Way to Address Any Issues Before the Regulatory Agencies Contact You.

Step 1B – Get The Facts: Website Audits to Determine Online Complaints

We conduct an initial 36-website audit to determine the extent and seriousness of online complaints. After the initial website audit, we monitor 8 sites on a daily basis and the rest on a monthly basis.

This Helps Us Spot where Compliance has Broken Down with Customers and Employees.

Step 2 – Create A Compliance Roadmap and Strategy

Based on the Dealer and Website Audits, we create a Compliance Roadmap to determine and prioritize a plan of action to address challenges, issues, needs and how to proceed in a timely way. Your dealership’s Compliance Road Map will include:
1. Written policies and procedures
2. Designated compliance officer
3. Effective training and education
4. Effective lines of communication
5. Internal monitoring and auditing
6. Enforcement of standards through well-publicized disciplinary guidelines
7. Prompt response to detected problems through corrective actions

This is a Time-Tested and Proven Way to Achieve Success Through Compliance.

Smart Lawyers and Clients Love Working With Us.

Step 4 – Provide Support to Prevent Future Compliance Issues

You’re out of pain and back to business. What policies, personnel and procedures need to be put into place to prevent these same kind of compliance issues from happening again? We can support you on a regular basis, coach your employees and do follow-up audits to assure success.

Here’s The Bottom Line:
We Get You Out of Trouble… and Keep You Out of Trouble.^SM