Customer Complaints and Dealership Dispute Resolution: Handling the Unexpected
 When Customer Disputes Turn Public “Excuse me?”  “You [...]
Personal Safety, Instinct, and Risk Awareness in Car Dealerships
 Here lie three (3) Kryptonite locks with no bikes [...]
Seeing Risk Early: What Dealerships Should Know About Fake Reviews and FTC Enforcement
 “If You See Something, Say Something®”[1] Anyone travelled recently? [...]
Innovation Without Protection: Why Compliance Matters More Than You Think
Manna, H2Go, Copco, Zojirushi…  Any ideas what these have [...]
Quiet Consistency: Why Everyday Work Matters at a Dealership
My wife and I have a neighborhood owl. Well, it’s [...]
How Can Birds See in the Rain, and What That Teaches Dealerships About Compliance Visibility
 Am I the only one who thinks of these [...]
Acting Fast When Problems Appear
  This is how I run my life as [...]
Doing the Right Thing When No One Is Watching
 Do you stop at stop signs on private property? [...]
Paying Attention to Small Things Before They Become Big Problems
There's a natural order to the universe. Â For example, [...]
These Are a Few of My Unfavorite Things and Why Litigation Holds Matter
 (Sing with me here…) “Gossip and taxes and unpleasant [...]