About Us

Over the Past 35 Years…

Tom has successfully concluded nearly 1,000 customer and employee complaints / lawsuits for the #1 Chevrolet dealership in Virginia. As an innovative expert in dealership dispute resolution, compliance and risk mitigation, Tom’s unique results-driven methods for customer / employee complaints, compliance and risk bring fast and successful results.

A Proud Family Legacy in Dealerships

Tom’s Grandfather Irving Kline, founded Kline Chevrolet almost 100 years ago, in 1926. The business was originally founded on the values of courtesy and fairness.

Since then, the Kline family has been a prominent part of the Virginia automotive dealership industry. Tom’s uncle and father joined Irving, and worked in the family business. In 1964, Tom’s father, Richard, purchased Clark Chevrolet, which became RK Chevrolet in Virginia Beach.

Tom’s brother Bob joined the family business, followed by Tom… and they gradually became part owners. Over the following decades, they worked with their father to build the largest Chevrolet dealership in Virginia. During that time, the family added additional franchises to the dealership, including:

Buick • Daihatsu • Kawasaki • Lotus • Peugeot • Piaggio • Subaru • Toyota • Vespa • Volkswagen • Volvo

This broad brand exposure gives Tom a rare, firsthand understanding of operational risk, compliance challenges, and customer and employee disputes across a wide range of dealership models.

Tom has also distilled these lessons into his book, Tuck the Octopus: A Better Vantage Point for Dealership Risk and Compliance, which outlines practical strategies dealership owners can apply immediately. For dealers who want deeper insight into Tom’s real-world approach, additional guidance and examples are available on the videos page.

Comprehensive Experience in Every Department

Like many people beginning a career in dealerships, Tom started as a lot porter. Over the years, he has worked in every department of a major dealership, including Advertising. Based on his education and innate talents, he rose to handle disputes, compliance and risk mitigation. Tom worked closely with his in-house attorneys, managing them to successfully handle thousands of cases and incidents.

Today, Tom works directly with dealership owners across Virginia and nationwide to address disputes, compliance issues, and risk exposure in a fast, thorough, and cost-effective manner. Dealers seeking ongoing access to Tom’s expertise, consultation, and training can also join the Octopus Club, a monthly membership designed to support dealership leadership with proactive guidance and education.

Hear From Industry Leaders

“Every dealer needs to check out this book to stay ahead of the ever-changing compliance rules.” Jasen Rice, CEO of Lotpop, Inc.

“What sets Tom apart is his willingness to help others and share information.” George Nenni, Founder of Generations Digital

“I appreciate someone on my side. Everyone else is always reaching into my pocket.” John, Chevrolet GMC Subaru dealer

“Tom paints a very clear picture in this book of the risks involved in not having a clear, written, enforced and monitored plan within the dealership, along with a very close and detailed look at all insurance coverages and policies… Thank you Tom for clearly sounding the alarm, I hope all automotive retailers are listening.” John Possumato, Esq., CEO DriveItAway (NASDAQ: DWAY)

Here’s The Bottom Line:
We Get You Out of Trouble…
and Keep You Out of Trouble.^SM